Acceptance of Terms

By installing or using Vettrix — including the Vettrix CRM Lite Android application and the Vettrix web platform — you agree to be bound by this Privacy Policy and our Terms of Use. If you do not agree, please do not use the app or platform.

Information We Collect

Account information

When you sign up, we collect basic account details: your full name, email address, phone number, organisation name, and (where applicable) profile picture. If you sign in using Google, we collect only the basic profile information you authorise during sign-in. We do not access your Gmail, Google Drive, Google Docs, or any other private Google data.

Call logs and phone data (Android app)

To deliver the core CRM feature of automatic call logging, the Vettrix CRM Lite Android app collects:

• Call log data (READ_CALL_LOG) — date, time, duration, direction (incoming, outgoing, missed), and the phone number associated with each call. Used to automatically log business calls against the matching lead, contact, or account.
• Phone state and number (READ_PHONE_STATE, READ_PHONE_NUMBERS) — used to detect when a call starts or ends so the call-tracking service can record it accurately and associate it with the right SIM or device line.
• Contacts (READ_CONTACTS) — read only when you choose to import or match contacts into the CRM, so calls and messages can be mapped to the correct CRM record.

This data is transmitted securely over HTTPS to your Vettrix tenant, where it powers activity tracking, follow-up reminders, and reporting. It is never used for advertising and never shared with any third party.

Background service and notifications

The app uses FOREGROUND_SERVICE, FOREGROUND_SERVICE_SPECIAL_USE, RECEIVE_BOOT_COMPLETED, and POST_NOTIFICATIONS to keep call tracking running in the background, restart it after a device reboot, and notify you about call-logging activity and follow-up reminders. On some devices (notably MIUI/Xiaomi, Realme, Vivo, and Oppo) you may need to enable autostart and disable battery restrictions for this to work reliably.

Location

If you grant location permission (ACCESS_FINE_LOCATION, ACCESS_COARSE_LOCATION), Vettrix uses your location only when you explicitly perform a location-aware action — such as checking in to a meeting, attaching your location to a customer visit, or recording a field activity. Location is never collected silently in the background.

Storage and media

READ_EXTERNAL_STORAGE, WRITE_EXTERNAL_STORAGE, and READ_MEDIA_AUDIO are used so that you can attach files (documents, images, call recordings where supported) to CRM records and so the app can save downloaded attachments to your device.

Device and diagnostic information

We collect basic device information such as Android version, device brand, model, and app version for analytics, crash reporting, and debugging. This information is used only to improve the app and is never used for advertising or shared with third parties.

Order and registration data

When registering, subscribing to a plan, or responding to a survey on the Vettrix website, you may be asked to enter information such as your name, email, company name, and billing details. You may otherwise visit the site anonymously.

How We Use Your Information

Call log and phone data

Call log and phone data is used exclusively to:

• Automatically log calls against the correct lead, contact, or account in the CRM.
• Generate call reports, dashboards, and follow-up tasks for sales and support teams.
• Send WhatsApp, email, or in-app notifications about pending follow-ups based on your call activity.

Other data

1. To personalise your experience — your information helps us better respond to your individual needs.
2. To improve our product — we continually improve Vettrix based on the information and feedback we receive.
3. To improve customer service — your information helps us respond more effectively to support requests.
4. To process transactions — your information will not be sold, exchanged, transferred, or given to any other company without your consent, other than for the express purpose of delivering the requested product or service.
5. To send periodic emails — the email address you provide may be used to send service updates, respond to inquiries, and provide product information.

If you sign in using Google, Vettrix's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. You can revoke Vettrix's access to your Google account at any time from your Google Account security settings.

How We Protect Your Information

We implement a variety of security measures to keep your data safe:

• All communication between the app and Vettrix servers is transmitted over HTTPS using TLS / SSL encryption.
• Sensitive credentials are stored using platform-secure mechanisms (Android Keystore on device, encrypted at rest on the server).
• Payment information is processed by PCI-DSS-compliant payment gateway providers and is never stored on Vettrix servers.
• Access to production data is restricted to authorised personnel under strict confidentiality obligations.

Your data uploaded to Vettrix remains yours. We will not redistribute, publish, or disclose publicly any uploaded user data unless required by law. Vettrix does not automatically review user data but reserves the right (without obligation) to refuse or remove any content available via the service at its sole discretion.

Cookies

The Vettrix web platform uses cookies to enable key features such as user authentication, session management, in-app chat support, and to improve the overall user experience. You can control or disable cookies through your browser settings, though some features of the platform may not work correctly without them.

Sharing With Third Parties

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating the platform — such as cloud hosting providers, email delivery services, payment processors, and analytics tools — provided they agree to keep this information confidential.

We may also disclose your information when we believe such release is appropriate to comply with the law, enforce our policies, or protect our rights, property, or safety, or that of others. Aggregated, non-personally identifiable information may be shared for analytics or product-improvement purposes.

Data Retention and Deletion

You can request deletion of your account and the personal data associated with it at any time by writing to support@vettrix.com from your registered email address. We will process the request within 30 working days, subject to any legal or contractual obligation we have to retain certain records (for example, invoicing data required for tax compliance).

Once you request deletion of CRM data, all associated activity history — calls, notes, tasks, meetings, and other records linked to the deleted entities — will also be removed and cannot be recovered.

Scope

This privacy policy applies only to information collected through the Vettrix website and applications and not to information collected offline.