ABOUT

The company behind the record.

Vettrix is built by Shanki System India Private Limited: engineering in Coimbatore, offices in the United States, serving mid-market and enterprise teams worldwide. You are about to put your customer record in someone else's hands, so this page is who we are and how we work, not a mission statement.

THE FACTS
Legal entityShanki System India Private Limited
EngineeringCoimbatore, India
OfficesIndia · Massachusetts · Tennessee
We sell tomid-market and enterprise
Supportpeople, 9am–7pm IST, Mon–Sat
Addresses and phone numbers →

Why we built this.

Two problems, both of which cost real money and neither of which is a software limitation.

THE FIRST
The handover is where the money leaks.

Sales runs in one system, service in another, hiring in a third. Every time a customer moves between them somebody re-types something, and the version that gets re-typed is the version that is wrong. We did not set out to build a CRM with more features. We set out to remove the re-typing.

THE SECOND
AI is being sold as an upgrade tier.

Most vendors put automation behind the expensive plan and call the AI a differentiator. We think the record is the differentiator and AI is a tool you should be able to switch on when it earns its seat, or leave off entirely, without losing a feature you already paid for.

Four things we hold to.

Each of these costs us something. That is how you can tell we mean them.

01The record is the productSales, service and people share one customer record. The AI Connector and our agents extend it; neither is sold on its own, because neither is worth anything without a record you trust.
02AI is optional, and always attributableEvery AI read and write is named in the record next to the humans who wrote the rest, and any AI holds a licensed seat you can revoke in one click. We do not train models on your data. AI does the typing, not the deciding.
03No feature paywallsAutomation, custom modules, blueprints and analytics ship on every plan. You pay for seats and how much you hand to AI, never to unlock something the product already does.
04We would rather lose the deal than oversellIf your record is not trustworthy yet, an agent will confidently act on bad data, and we will say so on the call. If the cheapest tier is the right answer, that is the answer you will get.

Who you will actually deal with.

Small enough that the person who builds a feature is the person who explains it on your call.

PRODUCT
Decides what ships
Writes the roadmap from support tickets and demo calls, not from a competitor's feature list. Also writes the blog.
ENGINEERING
Builds and runs it
The platform, the API and the AI Connector, in Coimbatore. Answers your security questionnaire directly rather than through a sales filter.
IMPLEMENTATION
Moves you across
Maps, cleans and migrates your data, then shapes the record around how you already sell. Scoped and priced before anything starts.
CUSTOMER SUCCESS
Answers the phone
First line of support during Indian working hours, plus renewals and seat changes. No ticket bots, no offshore script.
Where a partner runs one of these for you, the partner is your first call and we sit behind them.How partners fit →

If you have a procurement process.

The answers we would otherwise give you six weeks into a review, given now.

WHAT WE WILL SIGN AND SHARE
A data processing agreement, before you commit rather than after. You are the controller of your CRM data; we are your processor.
Our current sub-processor list on request, and notice before we add one.
Security questionnaires answered by the engineering lead, with our current security documentation attached.
An SLA on Enterprise agreements. Standard plans carry no contractual uptime guarantee, and we would rather tell you that here than in a redline.
THE HONEST ANSWERS
Data residencyIndia by default
EEA / UK transfersSCCs and UK Addendum
Model training on your datanever
Audit trailevery change, humans and AI alike
Export your dataany time, and after you leave
Certificationsnone yet — ask and we will say where we are
Read the privacy policy in full →
“What impressed me the most is their responsiveness and willingness to support us with implementation, customizations, and any modifications required to suit our business processes.”
7 months
running pipeline, forecasting and analytics
3–4 CRMs
evaluated before choosing Vettrix
CADMEISTER TECHNOLOGIES
Manjunath Habalakatti
Director of Sales
WHAT WE HAVE SHIPPED SO FAR
The all-in-one CRM — sales, service and people on one customer record, with automation, custom modules and analytics on every plan.
The AI Connector — a customisable connector so Claude, ChatGPT, Gemini or Copilot can operate the record on a licensed seat.
AI agents — built with you, working the queue on the same permissions and the same audit trail.
A partner programme — three services, three levels, published thresholds, so partners can carry as much of the customer as they can serve.
Next: documentation, a public status page, and the guides on the resources page.

Meet the people, not a sales script.

Twenty minutes, one enquiry walked end to end, with whoever needs to be on the call. Bring the security questions.